Print head error

[Doubleaj]

I have a message on my printer that says missing or failed printhead. The printhead appears to be missing not detected or incorrectly installed. Does this have to be serviced or can I purchase and replace the printhead myself?

I have an HP OfficeJet pro 8620.

[A_Gayathri]

Hi @Doubleaj ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're receiving a "missing or failed printhead" error message on your HP OfficeJet Pro 8620, there are a few steps you can try troubleshooting steps

Check Printhead Installation:

• Ensure that the printhead is correctly installed. Open the printer cover and verify that the printhead is securely in place.
• If you recently replaced the printhead or installed new cartridges, make sure they are installed correctly and securely.

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug the printer back in and turn it on. Check if the error persists.

Update Firmware:

• Check if there is a firmware update available for your printer on the HP support website. Sometimes, updating the firmware can resolve hardware-related issues.

Clean the Printhead:

• HP printers often have a built-in utility for cleaning printheads. You can find this option in the printer settings or on the printer control panel. Follow the on-screen instructions to clean the printhead.

Inspect for Physical Damage:

• Examine the printhead for any visible signs of damage or obstruction. Ensure there is no foreign material blocking the printhead.

I hope this helps. 

Take care and have a good day.-

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