Print head missing or not installed correctly

[Erlewis12]

I have a PoS office jet printer. It's saying print head is missing or not installed correctly. Error 0xc19a0027.

I have followed the steps online to reseat the print head several times. It doesn't change a thing. I have replaced all my ink cartridges with 950/951 cartridges. 

What do I need to do to fix this garbage printer? I truly hate HP for their horrible support, horrible products, and horrible business practices. Change my mind by fixing my printer.

[Nal_NR]

Hi @Erlewis12,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are getting a 0xc19a0027 error on your printer.

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using genuine HP ink?

Is your printer connected through a surge protector?

Follow the reset procedure as suggested below. 

Turn on the printer.

Wait until the printer is idle and silent before you continue.

Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

Remove the ink cartridges from the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to a wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Reinsert the ink cartridges, and then close the ink cartridge access door.

If you receive a prompt to print a calibration page, do so.

If you disconnected the USB cable, reconnect it to the rear of the printer.

Try to print.

If possible connect the printer to your computer using a USB cable. 

Visit the website and enter the printer model you are using. 

Download and install the latest firmware on your computer, if available. 

Hope this helps! Keep me posted for further assistance.
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