Print job keeps printing - can't cancel

[bmchan29]

I successfully printed a job last week. Yesterday it started to print it again on its own and it won't stop printing it. I have tried to cancel from the machine screen and the desktop and can't stop it. It does not appear in the print job queue in Win 11 settings.

[Raj_05]

Hi @bmchan29,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 3830 All-In-One Printer is stuck on a print job and you can't cancel it, you can try the following steps to resolve the issue.

Cancel from the Computer:

• Go to your computer's printer queue.
• Find the HP OfficeJet 3830 printer in the list of installed printers.
• Right-click on it and select "Cancel" or "Cancel All Documents."

Cancel from the Printer:

• On the printer's control panel, press the "Cancel" or "Stop" button if available. This should halt the current print job.

Restart the Printer:

• Turn off your HP OfficeJet 3830 printer.
• Unplug it from the power source and wait for about 30 seconds.
• Plug it back in and turn it on. This will clear any pending print jobs.

Restart Your Computer:

• Sometimes, print jobs can be held up due to communication issues between the computer and the printer. Restarting your computer may help clear these issues.

Check for Paper Jams or Errors:

• Ensure there are no paper jams or error messages on the printer's display. Clear any paper jams and address any displayed errors.

Update Printer Drivers:

• Ensure you have the latest printer drivers installed on your computer. Visit the HP website and download the latest drivers if necessary.

Reset the Printer:

• As a last resort, you can perform a factory reset on the printer. Please note that this will erase all settings, so use this option only if other methods don't work.
  • Find the reset button or option in the printer's settings menu (refer to your printer's manual for instructions).
  • Follow the instructions to reset the printer to its factory settings.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[bmchan29]

Thanks so much for the thoughtful reply. I will walk through the steps you have outlined and let you know how I make out.

[Raj_05]

Hi @bmchan29,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support

[Raj_05]

Hi @bmchan29,

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away.

Take care and have a good day. 

Alden4
HP Support 

[bmchan29]

Thanks for the feedback. I haven't had the time to sit down and work through all of your suggestions until today. I powered up the printer and was able to print some HP Printer test pages from the printer panel without seeing the old print job re-appear. Then i tried to print a new MS Word doc and kept getting an error message that the printer wasn't connected. Strangely - I was then able to scan a document using the HP app on the computer. Anyway - my PC crashed (BSOD) and I rebooted and was able to print. This HP printer has to be nearly 10 years old. I have been very happy with it and the price was somewhere around $80. I have gotten my money's worth. Time for a new printer. I will stay with HP.

[Raj_05]

Hi @bmchan29,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support