Print jobs always sticking in queue

[conniem206]

Print jobs are constantly getting stuck in the queue. Ran every fix/troubleshoot--communication to printer is solid. This happens a lot and we have no idea how to resolve the issue, but it's a massive productivity drain.

[banhien]

@conniem206 

I think you need to remove the queue. For Windows, please try:

• Hold down the Windows key and press R.
• From the Run window, type services.msc and hit enter.
• If the machine asks for Admin you have to accept this,
• Look down to the print spooler service, right click it and select properties
• Click on the Stop button,
• Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
• Delete the job inside this folder
• Reboot the machine

Regards.