Print on 5x7 cardstock

[Pentay]

I keep getting error message: 

Paper detected does not match paper size selected. Make sure the paper size is correct to continue the job.

How do I fix this?

[Dragon-Fur]

@Pentay 

Welcome to the HP User Community.

First check:

Paper size and weight must be supported.

Check Printer Specifications for HP Officejet 8600, Pro 8610, 8620, 8630, 8640, 8660 Printers

Section Paper Handling

Cards

Up to 200 g/m2 (110 lb index)

Up to 80 cards

note:

Load card stock in either Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size	Supported in Tray 1
Index card	76 x 127 mm (3.0 x 5.0 inches)	x
Index card	101 x 152 mm (4.0 x 6.0 inches)	x
Index card	127 x 203 mm (5.0 x 8.0 inches)	x
A6 card	105 x 148 mm (4.1 x 5.8 inches)	x
Borderless A6	105 x 148 mm (4.1 x 5.8 inches)	x
A4 index card	210 x 297 mm (8.3 x 11.7 inches)	x
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)	x
Index Card Letter	216 x 279 mm (8.5 x 11 inches)	x

Next

The printer must be aware of the paper size / type loaded in the tray.

What to do?

Change / Edit the paper size / type on the printer tray

OR -

If available and supported - Use the Embedded Web Server (EWS).

EWS is available in your browser or from within HP Smart.

Example ...

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

NOTE

If you are having trouble with getting the printer to accept (new) paper,

Remove the stack of paper from the tray

Lightly flex (do not fan) the paper to separate the single sheets

Restack together so the edges match along all sides

Return the paper to the tray

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

Example - Retain / Modify (Edit / (Re)Set) / Check - Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_13

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

Job Setup / submission

Next,

After the printer has been made aware of the paper loaded in the tray,

(then)

Conflicts and mis-matched selections must be corrected in the application / software used to view and submit the job to the printer.

After the printer is aware of the paper size / type,

Both paper size and paper type must be selected,

Both paper size and paper type - AND paper weight - must be supported by the printer,

Paper Size and Paper type must be compatible with the selection criteria and with each other.

Borderless is not available on all printers.

Borderless is sometimes restricted to certain paper sizes and / or paper types.

Examples

If Paper Type is selected as "Thick", "Card" , or "Brochure" (Brochure can be used when paper is close in weight to 180 gsm)

Paper Size must be selected as 5x7 without "extra words" to describe the paper as (for example) photo paper

Paper Type "Photo Paper" is not compatible with any except photo paper loaded in the tray.

You cannot select type "Photo Paper" unless you are using photo paper.

Example - HP Smart - Windows - 5x7

HP_Smart_W10_Borderless_Print_5x7_All_6

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Officejet Pro 8610 e-All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"