Print out "bent"or skewed at the edges

[alok_yepuri]

Hi,

I've tried everything under the sun to resolve this issue, so it's definitely not an ID10T error.

Just installed a pair of new 680 cartridges, and ran the alignment test (thrice!), clean test, and smear test, yet even a simple B&W print continues curving/skewing/bending downward at both the edges.

Would be great if someone could give me a solution. Thanks!

[asmita6658 · Accepted solution]

Hi @alok_yepuri

Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue. 

To better assist you - 

1) Are you experiencing this issue while making a copy as well? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

• Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly.
• Load paper into the printer only when it is not printing.

While you respond to that, let's try these steps to reset the printer - 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[alok_yepuri]

Hi Asmita,

Thanks for your solution. And sorry for the delayed response.

On a hunch, I directly skipped to the resetting the printer bit and it worked like a charm.

That said, I should explain why I skipped 1 & 2.

1. This issue cropped up randomly when copying, so I knew it was still there.

2. Till the replacement of the cartridges, I didn't have any problem printing from either of my devices – Android phone, MacBook Pro, and Windows 10 laptop.

Lastly, my printer has auto-update enabled, so it is always up-to-date. Plus, as a part of my weekly maintenance, I make sure my Windows 10 laptop is up-to-date as well, which includes all HP updates, including printer firmware updates.

Thank you.

[TEJ1602]

@alok_yepuri

That's great! Happy to hear that.

Let me know if you need any further assistance.