Print output corrupted data

[gdpafred]

Printing tax return pages 1-20. Pages 1-4 printed ok but pages 5-20, all printed data is corrupted and is not readable. Return was saved as .pdf. Other requests sent to printer are legible including photos. Microsoft print pdf was assigned in printer settings according to instructions. Changed  settings back to normal. Same results. I am stumped.

Please Help...Thank you. Regards. Gdpafred.

[TEJ1602 · Accepted solution]

@gdpafred, Welcome to HP Support Community!

Let us first try to reset the printer:

Resetting the printer can often resolve printing issues.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print. If the issue persists, continue to the next step.

Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.

Print from a software application other than the one where the issue occurs to make sure the issue is not related to specific software.

1. Open any software application other than the software where the issue occurs. For example, if you used image viewing software when the issue occurred, try opening a word processing software application such as Microsoft Word.

2. Open a file in the new software, or create a new file for this step.

3. Print the file.

   • If the document in the alternate software prints successfully, do not continue troubleshooting. The software where the issue occurs might be the cause. Continue to print from different software, or contact the software manufacturer for help.

   • If the document in the alternate software also exhibits the garbled text issue, continue to the next step.

Update the printer firmware by following the instructions on this document.

These steps should do the trick. Keep me posted.

Cheers 🙂

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