Print quality 8500a

[cloverchick]

I've had an HP Officejet Pro 8500a for many years and love it. Recently I've had difficulty with the black ink not printing even though there is plenty of ink.  A few months ago I intalled new ink.

It quit printing black so I had it clean the printheads and that actually made the problem worse and it stopped printing some of the other colours.  I've gotten a kit to clean the where the ink connects to the printer and run special cleaning paper through the printer. Run diagnostics page, tried to callibrate and align. The diagnostic page was streaky so I ran it again after the cleaning and it was better, but the black was still streaky. Alignment failed again and now it's not printing anything. 

it's not telling me I need to replace the printheads but what would you suggest? It's no longer under warranty and I hate to pay that much for new printheads if that's not the problem. 

I had a similar issue with this a few months ago and finally after deep cleaning a number of times (probably at least 5 or 6) it finally started working again, but that uses so much ink. Please help.

[DavidSMP]

@cloverchick,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with not able to print in black. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this first happen after a recent power outage or surge?

For now, let me keep you posted about a few things here. The printer’s hardware seems to be faulty. I am being candid about it.

For now, try these steps:

• Please perform all the prescribed steps from this link: https://hp.care/2DDbO3E (Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series) if you’ve not done it already. Ignore it if it has been done.

If the issue persists, then contact HP phone support to get the printer replaced as it might be faulty. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I am also trying to save you a lot of money here. If you replace the printheads and they don’t work then the printer would require a replacement. The cost of printheads is almost the cost of a printer.

Hence it is suggested to replace the printer.

HP Support can be reached by clicking on the following link: 

1. Click on this link – https://hp.care/2moMFSc
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.
They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  Please note that I am not overloading you with steps but instead, giving you more information to work with.

We are as eager as you are to get the issue fixed. I request you to perform all these steps till the issue is fixed.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[cloverchick]

Thank you David. I'm not sure about the power surge because I have it on all the time. I'll try your suggestions.

I appreciate your input about the print heads because I was having the same thought.

I'll reply back after trying.

[DavidSMP]

@cloverchick,

I read this super quick response. It is wonderful to hear from you again and thanks for the update. Your commendable commitment and immaculate attitude coupled with sound technical skills are admirable and kudos to you for that.:)

Please try these steps and if the issue persists, then it is a hardware issue and please contact HP phone support in this regard by following directions from my previous post. Please break some good news that is music to your ears and mine either a fix for it or support replacing it for you. Keeping my fingers crossed.

It has been an absolute privilege to share this platform with you and a genuine pleasure to work with you. I hope things pan out great for you. Now trust me I've done all I can to assist you here by keeping your best interest in mind. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care stay healthy, keep smiling big and have a blessed year ahead. 🙂

[cloverchick]

Okay, so I unplugged the printer and plugged it back in and now it's working.  I'm really glad but wished I had tried that a long time ago!

Thank you for your assistance.

[Flower_Bud · Accepted solution]

@cloverchick

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂