Print queue locks up repeatedly

[ruthec]

Print queue repeatedly locks up and won't delete the job just printed and thus won't print subsequent things.  I have used the Scan Doctor repeatedly to unjam the queue.  Is there a permanent solution?

[Dragon-Fur]

@ruthec 

Welcome to the HP Community.

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@ruthec wrote:

Print queue repeatedly locks up and won't delete the job just printed and thus won't print subsequent things.  I have used the Scan Doctor repeatedly to unjam the queue.  Is there a permanent solution?

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Maybe - it depends on why the jobs keep jamming in the queue.

There is not much to be done from the "queue" side besides the clearing and rebuild that you have likely already completed.

What? 

Windows operates and maintains the printer queue.

Normal Operations

New jobs are added to the queue to be printed - and, unless they are set to be saved, Print Service removes the job after the task is completed.

Where is it going sideways?

Not sure, though you might try doing what you can to make sure the printer software is working as it should.

At this writing, the printer software was last released in 2015 - it might still work in the latest versions of Windows 10.

For example,

Uninstall the printer software

Restart the computer and log in

Install the Full Feature Software

Restart the computer and log in

Full Feature Software Installation package - Open page > Download and Save the software installer package

HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers 

Uninstall Existing Printer Software (Full Feature Software)

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• Download and Save the Full Feature Software installation package or the Easy Start wrapper
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• After the software is installed, Restart the computer and log in

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What else?

If you are repeatedly trying to print the same content and it keeps "sticking", do try printing something different.

What does this prove?  It might help you isolate whether the issue is content as opposed to a queue issue.

For those reading - Queue is stuck..

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4630 e-All-in-One Printer series 

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