Print queue

[DONOPP]

Suddenly my printer will not print. Briefly shows up in the print que, sounds like it is readying itself to print then nothing. I have tried everything I can find to do and nothing changes. 

[Dragon-Fur]

@DONOPP 

Before you uninstall the printer software,

Take a look at the Temp folder permissions.

Failed permissions can cause a job to show up briefly and then suddenly disappear from the queue.

Jobs in Print Queue Disappear

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

• Temp folder requires full permissions, including Read / Write, for current user
• Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Temp_Folder_Permissions_3

What else?

If the Print Queue is corrupted, jobs might get stuck in the queue, that is, not remove themselves.

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next...

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Back in Services …

Start Print Spooler Service

===============================================================

What else?

If the printer software is corrupted, print jobs can fail to complete.

The symptoms vary and "this" symptom is not generally on the list of common "stuck queue = corrupt software" list.

Nonetheless, if you have not done so, consider reinstalling the printer software.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Next

Install Printer Software

Full Feature Software / Full Driver printer software - Installation Information and Download

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• If the printer software is still / already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

Open

HP ENVY 5055 All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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[DONOPP]

I appreciate the help but problem not solved.