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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Print request opens save as dialog box

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02-29-2020 08:51 AM
Wirelessly connected to desktop and was working fine until recently. Now print requests open the Print dialog box, but clicking ok then opens Save As dialog box rather than initiating print. Printer connection is live: scan still works. Problem originated soon after installation of Windows updates but I have already restored desktop to a reference point prior to these updates but glitch persists.
02-29-2020 12:16 PM
Is the 5010 set as the default printer?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
03-01-2020 10:17 AM
Check the Printers and scanners in settings, make sure that the "Allow Windows to manage my default printer" is OFF.
Have you tried installing the printer?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
03-01-2020 01:12 PM
Delete the driver at root level and retry.
In the search box on the taskbar, type Control Panel and select it from the results.
Select Program and Features
Select your HP Printer
Select Uninstall
Open Devices and printers
In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
Open up the run command with the "Windows key + R" key combo.
Type printui.exe /s and click Ok.
Click on the "Drivers" tab
Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
Select Ok
Select Apply and Ok on the Print Server Properties windows
Close Devices and Printers
Reboot your computer
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.