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‎10-07-2024 01:19 PM

HP Recommended
Product: HP Color LaserJet Professional CP5225dn Printer
Operating System: Microsoft Windows 10 (64-bit)

When printing multiple PDFs to this printer, if we measure the rectangular image that's printed, it is narrower at the top by about 3/32 of an inch, compared with the bottom section.  If we print it to other printers, it comes out correct.  The printer firmware is the latest version and the print driver is also the latest.  I've done a factory reset of it and still get the same results.  I've no idea what else it could be, so any help would be very much appreciated!

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1 REPLY 1

‎10-24-2024 07:32 AM

HP Recommended

This has been resolved.  The problem is with the HP universal PCL driver.  I installed the HP universal PS driver and it worked fine.

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