Printed pages have a light grey background

Pauliina11 · ‎04-27-2023

HP Laser jet Pro MFP M28-M31 has been working well with the catridge I have but suddenly started to print a grey background on all the printed pages. I get no help from the instructions given by HP Support Assistant. For example, cannot find a way to "print a cleaning page". The age of the printer or the catridge should not be an issue. Any help on this is greatly appreciated.

Andr-1611 · ‎04-27-2023

Hello @Pauliina11 ,
Welcome to the HP Support Community!

Look here: Step 6: Print a cleaning page (Windows only)

Hope this helps! Keep me posted.
Andr-1611

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Pauliina11 · ‎05-04-2023

Hello @Andr-1611,

Thanks for trying to help. I had found the same instructions earlier and had tried to locate the HP Device Toolbox but couldn't. I have tried again but still cannot find the right place to print a cleaning page.

Kind regards,

Raija

Andr-1611 · ‎05-04-2023

Hello Raija,

which operating system do you have on your computer?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.

Inquiries via private messages (PM) cannot be answered.

Pauliina11 · ‎05-05-2023

Hello Andr-1611,

I have Microsoft Windows 11.

Andr-1611 · ‎05-05-2023

Hi,

@Pauliina11 wrote:
I had found the same instructions earlier and had tried to locate the HP Device Toolbox but couldn't.

I think you had to install the complete software:

Here's what you need to do:

Uninstall HP printer software, and then remove the printer from your Devices list.
Restart the PC
Close all programs
download only this complete package for M...w or M...a, see above
Close all programs
Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
The installation was completed successfully, now you must ...
Restart the System again
Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Then the toolbox should be available.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.

Inquiries via private messages (PM) cannot be answered.

Repairatrooper · ‎05-05-2023

If the cleaning page does not resolve the issue then most likley the imaging drum in the printer needs to be replaced.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Pauliina11 · ‎05-07-2023

Dear Andr-1611

Thanks for the instructions. I tried but cannot install software on this computer. But I managed to print the cleaning page and run a catridge cleaner by going to the ip address found on the network configuration page. This did not help though.

Thanks for your help!

Pauliina11 · ‎05-07-2023

Hi Repairatrooper,

Thanks for the advice. I think I will take the printer for service. Printing the cleaning page did not help.

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