Printer 5820

[james19811]

WHEN I AM SENDING SOMETHING TO PRINT, I HAVE A MESSAGE IN MY COMPUTER SAYING THAT THE CARTRIDGE COLOR IS NOT WORKING, BUT THE CARTRIDGE IS BRAD NEW AND I WAS PRINTING WITHOUT PROBLEM UNTIL RIGHT NOW, I TRIED TO RESERT THE PRINTER BUT NOTHING CHANGE,,,,,

[Betty0610]

@james19811

Welcome to the HP Support Community.

Do you have any other old or new colour cartridge that you can try inserting to check if the cartridge inside the Printer is defective?

Also, help us with the entire Printer name.

Thanks!

[james19811]

Hello,

I do not have an other cartridge  available,  that  is the one that it came with the printer ..

The name of the printer is:

* HP DESKJET GT 5820

[Betty0610]

Do let us know the exact error message you see. Let's perform the below step:

Only remove the printhead indicated by the printhead icon  on the printer control panel.

1. Open the exterior door, and then open the printhead access door.

   

2. Gently push down on the blue carriage latch.

   The blue carriage latch opens.

   

3. Lightly press down on the printhead to release it, and then pull the printhead out of its slot.

   

4. Make sure the plugs on top of the printhead have been removed.

   

5. Make sure the tape from the printhead contacts has been removed.

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.

   

6. Slide the printhead at a slight upward angle into the empty slot, and then gently push up on the printhead until it snaps into place.

   

   • Insert the tri-color printhead into the left slot.

   • Insert the black printhead into the right slot.

7. Close the blue carriage latch by pushing down firmly until the latch snaps into place.

   

8. Close the printhead access door.

9. Close the exterior door.

   The priming process should continue.

Let me know if this helps.

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Thanks!