Printer 79 Service Error

[riv19]

My printer keeps making sounds as if it's printing, then the display panel says 79 Service Error. This is what I've tried so far:

turn off then on again

unplug all cables then plug in again

make sure my printer is plugged directly into the wall and not a surge bar

make sure my firmware is updaed

HELP!

[Jay_G24]

Hi @riv19,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

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[mbalcs33]

I am having the same issue with my Color LaserJet Pro MFP M281fdw.  The printer is in a loop of giving a 79 Service Error then cycling off and back on, just to give same error.  I reset the printer by holding bottom right corner of view screen but as soon as I turn on wireless connection it goes right back to this loop.  This issue has continued for weeks on this HP board but no response or update  from the manufacturer yet?

I have already done troubleshooting suggested by this document: https://support.hp.com/au-en/document/c05029970

Please help as it is hurting our ability to conduct business.

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.

[riv19]

I have a Color Laser Jet Pro MFP M281fdw

[Jay_G24]

I have shared the instructions in a private message

Hope this helps!

Keep me posted!