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‎02-08-2022 08:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My 9015e won't print emails. I get error message that says "A problem has occurred with your HP account and you will be unable to print until the issue is resolved". Any idea what the issue is and what to do to resolve it? 

Category:
1 REPLY 1

‎02-13-2022 11:16 PM

HP Recommended

@jim5050

 

Welcome to the HP Support Community.

 

Let's remove web services:

 

To remove Web Services using the printer control panel 1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings). 2. Touch Remove Web Services.

 

Once done, please enable web services back.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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