Printer Apps Quick Forms Changed recently

[frogger38]

I regularly print off a narrow lined page via the apps  .. with the quick forms sometime in mid April something changed at the download centre. The downloadable form changed and the narrow and wide line ruled pages no longer reach to the top and bottom of the A4 paper. It is as if the download is for a smaller page size. Fairly minor issue but very annoying and demonstrates a lack of care in making changes. It always printed borderless to sides and top and bottom, now it leaves gaps at the top and bottom. Please get HP to reset this. I have tried a printer reset, but knew that wouldn't work.

[sandytechy20]

@frogger38

Welcome to HP support community.

Update the printer firmware:

1. From the home screen on the printer control panel, touch the ePrint icon ().

2. Wait for the printer to connect to the ePrint server. The ePrint status displays.

3. Touch Settings on the bottom left corner of the screen.

4. Touch Printer Update, and then touch Check for Update Now.

Align the printhead

1. Load plain white paper into the input tray.

2. On the printer control panel, touch the Right Arrow () to display additional options.

3. Touch Setup (), and then touch Tools.

4. Touch Align Printhead. The printer prints an alignment page.

5. After the printer prints the alignment page, touch OK to return to the Home screen.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[frogger38]

Tried both suggestions.. 1) Printer has most current updates installed. 2) Printed alignment sheet and retried... No Change.

I am sure the 'image' it downloads to print the forms has changed as even the HP logo is now intersected with a line from the form. It wasn't before. As shown below a page printed two weeks ago compared to what I get now. The bitmap image is too short for A4 paper.

[sandytechy20]

@frogger38

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers,