Printer Blocked error when trying to print from Samsung Phone

[JC123456]

Every time I try to print from my Samsung Galaxy S21 phone I get an error from my HP Envy Pro 6458 that it is blocked. I have HP Smart and HP Print Services App installed on the phone. Every single time there is no issue found. It has sufficient paper, it has sufficient ink, it's online. I have to pull the power cord and reset it before it will print. What gives? 

[Echo_Lake]

@JC123456

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you tried updating the HP smart app to the latest version?
• Have you tried printing from a different application or device?

While you respond to that, let's try these steps: 

• Turn off the printer, and then turn it on again.
• Disconnect the power cable from the router, wait ten seconds, reconnect the cable, and then wait for the internet connection to complete.
• Turn off your phone or tablet, and then turn it on again.

And, also make sure the print spooler is clear on your Android smartphone or tablet.

• In the Settings menu, tap Apps or Applications.
• Tap the More icon , and then tap Show System Apps.
• Tap Print Spooler. If Print Spooler is not an option, tap Storage, and then tap Print Spooler.
• Tap Clear Data or Force Stop.
• Restart your mobile device.

You can use Wi-Fi Direct if connecting through a local network is unsuccessful.

 Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JC123456]

1) the App is up to date

2) other devices are able to seamlessly print to this printer except my Galaxy S21

I have to turn it off and on every time I print, so that step has been done many times over. I'm not rebooting my router. This device is the only one with any issues and the issue is that I get an error stating it is "blocked". The issue is not that it's offline.

I do not have "system apps" or "print spooler" as options in my phone settings. 

[Echo_Lake]

@JC123456

Thank you for posting back. 

Could you please share the picture of the "blocked" error message?

[JC123456]

  now I am not even getting the blocked error, it simply refuses to even believe that the printer is connected to the wifi, though it is and the IP address is correct. 

[Echo_Lake]

@JC123456

Thank you for posting back. 

Let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lite-fury]

After disconnecting power and trying to use the app or adjust print settings and still getting, "Blocked check printer". I force stopped the HP print plug in and was able to print directly after. Didn't need to restart my router or phone.

[JC123456]

I was able to briefly connect with the printer after going through the process of adding it to the HP App again. However again it's showing as not available. I can print via the HP Smart App but not from other apps, which I used to be able to do. 

[Echo_Lake]

@Lite-fury

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!