Printer C5280. Carriage jam message

[Mike19701]

Error message shows carriage jam but there is no jam I have tried resetting multiple times

[praveen196]

@Mike19701 Welcome to HP Community!

I understand that you are getting a carriage jam error message.

Please perform the below steps and check.

Step one: Turn the All-in-One off and on again

1. Press the Power button () to turn off the product.

2. Wait 60 seconds.

3. Press the Power button () to turn on the product.

   note:

   The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.

Step two: Print a self-test report

1. Load plain white paper into the input tray.

2. Press the Setup button (). The Setup menu opens.

3. Press the arrow button to select Tools, and then press OK.

4. Press the arrow button to select Self-Test Report, and then press OK. The self-test report prints.

• If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

• If the issue persists, continue with the next solution.

• If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.

Step one: Remove any loose paper

Remove any loose sheets of paper from the input tray and the output tray.

  caution:

Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.

Step two: Clear the paper jam from the rear of the All-in-One

Use the following steps to check for and remove jammed paper from the rear of the HP product.

1. Press the Power button () to turn off the product.

2. Disconnect the USB cable from the rear of the product.

3. Disconnect the power cord from the rear of the product.

4. Squeeze the tab on the rear access door to release it, and then pull the door outward to remove it from the product

   Figure : Open the rear access door

   

5. Gently remove any jammed paper from the rollers inside the product.

     caution:

   If the paper tears while removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

6. Reattach the rear access door. Gently push the door forward until it snaps into place.

Please refer to the below link as well.

https://support.hp.com/us-en/document/c01423360

If the issue still persists, please contact our phone support and check for the support option.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!