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‎06-18-2022 08:13 PM

HP Recommended
Product: HP DeskJet 2755 All-in-One Printer
Operating System: Microsoft Windows 11

Hello! I am currently having some printer issues.

My printer has both ink cartridges, and both of them have enough ink to print. The problem is that the printer can only print yellow ink. I tried cleaning the printhead, aligning the printhead, and even removing the color ink cartridge. 

I even tried to reset my printer and update the firmware, but they did not fix my problem.

I currently have the setup ink cartridges. Should I get the regular ink cartridges?

What should I do? Thank you!

1 REPLY 1

‎06-23-2022 06:50 AM

HP Recommended

@teresa_216

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?
  • What's the application you are trying to print from?
  • Have you tried printing from a different application or device?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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