Printer Cartridge Cannot Move

[morales91506]

My HP Officejet 7612 has no jams, all cartridges are in the slots. I've received this error message and I can't get my printer to work. The print carriage cannot move. I've followed the instructions but can't get the printer to work. Thanks.

[BUNNIESMITH]

MY PRINTER IS OPERATING ON MY MACBOOK PRO... BUT THE SAME ISSUE.  IT WORKED FINE LAST NIGHT.  THIS MORNING I GOT THE MESSAGE PRINT CARTRIDGE CANNOT MOVE.  NO PAPER JAM. NO VISIBLE OBNSTRUCTION

[Kumar0307]

@morales91506, @BUNNIESMITH Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print due to this error. Make sure you have tried the steps mentioned in this document - Carriage jam or E3 error

Also, check for any loose objects or obstructions inside the printer, you may refer to - A 'Paper Jam' Error Displays on the HP Officejet 7610 Wide Format e-All-in-One Printer Series

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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