Printer Cartridge Error Message

[symbiont]

I've tried to follow all of the troubleshooting steps I could find online, exactly as described, to no avail.  

My OfficeJet 4655 won't print - it displays an error message that says "remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues to appear, replace the indicated ink cartridge." I followed the advice online re: cleaning. I removed the cartridges, cleaned with distilled water per online directions, unplugged, then plugged back in and powered on the printer. I've tried to update the firmware in case that was in issue, but the queue listed it as up-to-date.

Is there anything else I can try? 

[KrazyToad]

@symbiont

Welcome to HP Support Community

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.