Printer Cartridge Error during one cartridge mode

[kjh104565]

Model : ENVY 5030 

Mode : One Cartridge Mode 

Problem : Even if color (Tri) cartridge is not installed on my printer, there is an error message link with color cartridge 

 * Error Message :  "remove and reinstall the indicated ink cartridge making sure it is correctly installed without  cartridge" .

  * Indicated ink cartridge was color onn 

And then, when I tried to print something on this condition, just only half of them was printed.

(Rest of half page was blank page) 

As color cartridge was not installed on my printer, I couldn't follow the error message direction (remove and reinstall)

But, I tried several way to solve the issue described in the Website, but it failed. 

And as currently I don't have color cartridge, I do not have an option to install color one to fix the issue

Please support and tell me how I can fix it  

[Jay_G24]

Hi @kjh104565

Welcome to the HP Support Community. I'd be happy to assist you with the  "color cartridge error" issue. 

Try the steps below -

Let's try a power reset on the printer-

Reset the product( remove the black cartridge and then perform the reset)

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
7. insert the cartridge 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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