Printer Cartridge issue

[pastorrick1017]

I have always purchased my ink cartridges from Costco. The previous cartridge is 564 XL 2020/05 (Black). The new cartridge is 564XL 2021/04 (Black). The old cartridge still works but is low on ink. The new cartridge doesn't work and an error message comes up saying there's a problem with the printer head. What's the difference if they both say 564 XL?

[sandytechy20]

@pastorrick1017

Welcome to HP support community.

Clean the electrical contacts

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Push the tab on the ink cartridge indicated by the error message, and then pull the ink cartridge from its slot.

      CAUTION: 

   Clean the ink cartridges one at a time. Do not leave an ink cartridge outside of the printer for more than 30 minutes.

   

4. Wipe the copper-colored contact on the ink cartridge with a lint-free cloth.

   

5. Place the ink cartridge to the side, with the contacts facing upwards.

6. Wipe the contacts inside the printhead with a lint-free cloth.

   

7. Insert the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

8. Repeat these steps for any other ink cartridges indicated in the error message.

9. Close the front door and ink cartridge access door.

You cab refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.