Printer ENVY 4520 does not print in black ink but printing other colors is OK

[GreenD_15]

Printer was working fine two days ago.  After replacing an empty color ink, could not get the printer to print a complete alignment page.  The alignment page has the color print portion but the black print portion was missing.  The printer does not print an all-black document.  How do I fix the printer to print in black ink and then print me a complete alignment page so I can align the printer?

Also have an error message on the printer control panel. "The cartridges are set to default print quality." What do I need to fix?  Does it relate to printer no able to print in black? Thanks for any help I can get.

[Garp_senchau]

@GreenD_15, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, I suggest you refer to this guide for further troubleshooting: HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[GreenD_15]

Thanks for helping me with my printer problem. Had trouble downloading HP Print and Scan Doctor.  After downloading, I click the "extract" button. It started to extract the files and advise me that it couldn't a files.  I don't know which file.  It continued and the HP Print and Scan Doctor problem was added to my computer / computer desktop.  I opened it and used it to try to fix my printer problem, but it didn't work.  Still doesn't print in black ink. Don't know if HP Print and Scan Doctor program working properly.  Try again later.

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[Garp_senchau]

Hey @GreenD_15, 

Thank you for your response

Have you tried to perform the steps mentioned in this guide: HP ENVY 4510, 4520 printers - No black ink, wrong colors, other print quality issues | HP® Support

Let me know how it goes.

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,