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‎04-26-2021 06:07 PM

HP Recommended
Product: HP OfficeJet 200 mobile printer
Operating System: Other

I turned on my printer and the ERROR CODE  0X011A17FF D0T11_PRIVATE came up so I tried following some online instructions but couldn't even start because my ink cartridges are stuck to the far left and I can't figure out how to get to my ink. Please someone help me what do I do? I have only gotten to use my printer once before this happened. Of anyone knows what to do PLEASE HELP!! 😕 

Category:
1 REPLY 1

‎04-30-2021 01:09 PM

HP Recommended

@NikkiAundriaB

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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