Printer Error 0081 OfficeJet Pro 8500A

[Harvey4]

I have Office Jet Pro 8500A 910 printer.  Replaced all Ink Cartridges.  Now I am getting error 0081.  Cleaned the printheads and contacts but still keeps giving me the same message.  Any comments please

[A_Gayathri]

Hi @Harvey4 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code 0081 on the HP OfficeJet Pro 8500A generally points to a hardware issue, often related to the printhead or cartridge system. Here are some steps to troubleshoot the issue:

1. Verify Ink Cartridges

• Ensure all cartridges are genuine HP cartridges. Non-HP cartridges or refilled ones can sometimes cause errors.
• Check each cartridge for any visible damage, such as leaks or bent contacts.

2. Reinstall the Printhead

• Turn off the printer and disconnect it from power.
• Open the cartridge access door and remove the printhead.
• Clean the electrical contacts on the printhead and in the printer with a lint-free cloth lightly moistened with distilled water.
• Reinstall the printhead and cartridges securely.
• Close the printer and reconnect it to power.

3. Perform a Hard Reset

1. Turn off the printer and disconnect it from the power source.
2. Wait 2-3 minutes.
3. Reconnect the printer and turn it back on.
4. Check if the error persists.

4. Run a Printhead Cleaning Cycle

• From the printer’s control panel, navigate to Setup > Tools > Clean Printhead.
• Run the cleaning cycle and test for any changes.

5. Update Printer Firmware

• Go to the HP Support website and check if there's a firmware update available for your model.
• Install the update if necessary

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Harvey4]

Gaya1239,

Thank you for taking time to send me the solution to my 0081 error on my printer but the issue is that I am unable to carry out any operations as it keeps going to error 0081. I think the printer is due for the dump heap.

I have tried new print heads, new cartridges, performed all the actions in your suggestions but no change.  Then you for trying to help.  This was my back up printer.

[A_Gayathri]

Hi @Harvey4 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private -icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!