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‎06-11-2024 04:26 PM

HP Recommended
Product: HP Officejet 6700 Premium e-All-in-One Printer - H711n

Getting the "There is a problem with the printer or ink system.  Turn printer off, then on. If problem persists, contact HP.  0x61011bed"

What should i do?

Category:
1 REPLY 1

‎06-13-2024 08:39 AM

HP Recommended

Hi @moegreene,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the error "There is a problem with the printer or ink system."

 

This looks like a hardware issue. 

 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support. 

 

Also, try updating the firmware. Click here

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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