Printer Error B8BAFD0E

[Lisa1Watson]

I have an HP OfficeJet Pro 8710. printer and recently it has been showing the black screen with the error message "Printer Error" There is a problem with the printer. Turn the printer Off, then On." When I press the power button to reset, it all starts back up but then shows a blue error screen showing "B8BAFD0E'.  Right after, it switches back to the error message screen above on "Printer Error". 

I've tried a hard reset, by unplugging the power cable on the printer for 60 secs, and replugging. I've also taken out all the cartridges and checked for any paper jams. Finally, I tried installing the latest driver for this printer but none seems to work. 

Please help! 

[Dilip_18 · Accepted solution]

Hi@Lisa1Watson,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Printer Error B8BAFD0E issues with the HP OfficeJet Pro 8710 All-In-One Printer.

Appreciate you trying the steps. As the issue still persists,  I'd suggest you Contact HP in your region regarding the service options for your printer.

Posting the below steps for the community visitors - 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If issue persists then please reach out to the HP Technical Support team in your region regarding the service/replacement options. Click on this link https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Lisa1Watson]

Uninstalling the printer and reinstalling, then updating drivers solved the issue. Unplugging/plugging and removing cartridges had no effect.

[Dilip_18]

Hi@Lisa1Watson,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!