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‎08-29-2018 12:04 PM

HP Recommended
Product: HP OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

Recently I am having problems printing from some sites.  Configuration Problem 0x80070005.  I have verified my security settings and checked I have the latest updates from Microsoft and still no resolution.  Has anyone else had this problem?

 

Thanks

4 people had the same question
3 REPLIES 3

‎08-30-2018 01:06 PM

HP Recommended

@Dianne11

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, you're getting an error message while printing from some sites, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Do you see the error on printer or computer? 

Could you share a screenshot of this error message?

When was the last time it worked fine?

Were there any hardware/software changes? 

Have you tried printing using a different browser? 

What happens when you print a document or a photo? 

 

Once I have the information, I'll help you further with troubleshooting steps, 

Keep me posted!

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‎08-30-2018 07:17 PM

HP Recommended

I re-installed my printer today and everything is working fine.  I think somehow in cleaning up I may have deleted some drivers/files.

 

Thank you for your prompt response!

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‎08-31-2018 08:32 AM

HP Recommended

@Dianne11

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂

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