Printer Error Code: ERROR CODE OXB800055C

[steve289]

Hello, 

printer is continuously flashing in display ERROR CODE OXB800055C.

Am not able to use printer at all, and this problem arose just a few days after installing HP instant ink. Am not able to retrieve cartridges due to cartridges being locked into place. Please help.

[KrazyToad]

@steve289

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[steve289]

@KrazyToad

Hello, 

Thank you for the feedback.

Unfortunately, I am not able to follow those steps. When the printer is turned on, the error code flashes on the screen. No other button or function can be used, as pressing them does not register a response. I am not able to take out the ink cartridges because they are locked in place on the right side of the storage bay, with no access point as the cartridges  are blocked by the surrounding internal plastic. The only possible manner in which I would be able to remove the printer would be to break the printer open. 

That being said, I am not able to take out the cartridges and use my printer (which was completely fine before installing Hp instant ink cartridges). What can I do? I have lost a functioning printer and am paying for a service I am not able to use.

[KrazyToad]

@steve289

Thank you for keeping me posted

Since we are unable to remove the cartridges, I suggest you contact HP Support in your Region for Service Options

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you