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‎06-10-2024 11:13 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

I received Printer Error D80774EC in the middle of a print job. Please help.

Category:
1 REPLY 1

‎06-12-2024 10:46 AM

HP Recommended

Hi @ShellieM,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand you are receiving a "D80774EC" error.

 

We can perform factory defaults on the printer to resolve the issue but you will have to set up the printer and the service again.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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