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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-15-2021 10:59 AM

HP Recommended
Product: HP OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

My printer was installing a firmware update and when it was done it will now just give me a blue screen with a power symbol and the error code DB000DB4.

 

It will not do anything else. I can't connect to it via my machine anymore using wifi or usb.  It wont respond, i can't get ot menus.

All I can do is restart it and this screen is all that comes up.

Category:
1 REPLY 1

‎02-18-2021 03:04 AM - edited ‎02-18-2021 03:05 AM

HP Recommended

Hi @ltgrady,

 

I'd like to help!

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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