Printer Error Message

[BillBlackler]

HP Envy Photo 7858 Screen is blue with error message B3DBCBEB.  Buttons flash.  I have been unable to locate what the message means.  Soft Boot and Hard Boot temporarily solves the problem but is not a permanent solution.  The message recurs after the printer stays idle for a short while.  I get a message that the printer was not shut down properly and that could damage the printer.  However, there is no other way to access the shut down menu.  What should I do?

[Echo_Lake]

@BillBlackler

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. To assist you better, are you able to bypass this error and access the home screen of the printer? If yes, we can try a factory reset. Let me know so that I can send you the instructions in a private message.

For now, hard reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.
 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!