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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Error code 0x6100004a

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06-27-2022
11:04 AM
- last edited on
06-27-2022
11:10 AM
by
MayS
Printer is hp office jet pro 6975. I am getting error code 0x6100004a and showing paper jam. I have checked the whole guts of the printer and no paper jam is observed. I have unplugged the printer, checked the ink and still no signs of anything wrong.......help is appreciated!!!!
07-02-2022 08:37 AM
@RAY12346
Welcome to the HP support community.
I understand that you are getting an 0x6100004a error, I am glad to assist you.
You might have to perform a semi-full reset on the printer to fix this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee