Printer Error code

[Watz82]

My printer OfficeJet Pro 9730 has been showing Printer Error occurred FO.01.01.02 on the screen after printing. I have called HP tech dpt and did all the troubleshooting as advised. All cables and wireless in my office are well connected. This is my 2nd replacement printer and it still show the same error msg after few prints.  I even have officejet pro 7740 and it does not have this problem.Anyone can advise what is the issue? 

[Rachel571 · Accepted solution]

Hi @Watz82,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code FO.01.01.02 on your HP OfficeJet Pro 9730 typically indicates a hardware issue, often related to the printer’s internal components or firmware. Since you've already done extensive troubleshooting and this is your second replacement printer, here are some additional steps and considerations:

**1. Check for Firmware Updates

• Firmware Update: Ensure your printer's firmware is up to date. Sometimes, firmware updates can resolve hardware-related issues. You can check for updates through the HP Smart app or the printer's web interface.

**2. Verify Printer Settings

• Paper Settings: Ensure that the paper settings in the printer's settings menu match the type and size of paper you are using.
• Print Quality Settings: Sometimes, incorrect print quality settings can cause errors. Make sure they are set to standard or recommended settings.

**3. Check for Hardware Issues

• Printer Internals: Inspect the inside of the printer for any visible issues, such as paper jams or foreign objects.
• Cartridges: Ensure that the ink cartridges are properly installed and that none of them are leaking or damaged.

**4. Reset the Printer

• Factory Reset: Perform a factory reset on the printer. This can sometimes resolve persistent hardware errors. Refer to your printer’s manual for instructions on how to perform a factory reset.

**5. Power Cycle

• Complete Power Cycle: Turn off the printer, unplug it from the power source, and wait for at least 1-2 minutes before plugging it back in and turning it on again.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Watz82]

@Rachel571 Thanks for your reply. I had the IT remotely done the firmware updates on the printer. Done all the necessary set up and it does not work, error message still pop up after few prints. I have no connectivity issue with my other HP printer; only ever since the OfficeJet Pro 9730 being replaced for the 3rd time, the same printer error message appears. Somehow this model is not compatible or there is hardware issue. I have been chasing HP customer relation to compensate me for the inconvenience and have another alternate model to be replace but until now no one from HP call me on this. Very disappointing with their service level. Are you from one of the HP Support department? 

[Rachel571]

Hi @Watz82,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support