Printer Error codes

[Liz124]

I have a HP ENVY 6020 printer.  Today I was trying to print 3 pages.  First there was a paper jam which I cleared.  Now its showing error code 3.

I have tried to contact support to find out what this code means, but have not been able to get a response.

Do I need new cartridges?  The ones installed are quite new, and would have printed maybe 30 pages?

I also find the support very difficult to to contact. I tries to call twice and was disconnected.  I got a case number issued and they tell it is closed.  I have initiated a whatsapp conversation and they wont reply (Over an hour waiting)  

Any help as to how to get my printer going again would be appreciated.

[Jay_G24]

Hi @Liz124,

I'd like to help!

Try the below suggestions -

The carriage stalls and a Carriage Jam or E3 error displays.

NOTE: 

The carriage is the part inside the printer that holds the cartridges and moves from side to side while printing.

Step 1: Check for obstructions in the carriage path

Make sure the carriage path is not blocked.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. If your printer has a battery, remove the battery.

3. Open the door to access the carriage inside of the printer.

   Examples of carriage access doors

   

4. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

   Example of a printer with debris in the carriage path

   

5. If the carriage on your printer has a latch, make sure it is closed.

      CAUTION: 

   Ink tank printers: If the latch is closed, do not press down on it.

    

   

6. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

7. Close the carriage access door.

8. Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

An error might continue to display after the jam is cleared. To clear the error state, reset the printer, connecting the power cord directly to a wall outlet to make sure the power source is stable and prevent more carriage jams.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

You may referer to - Blinking Lights and Error Codes

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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