• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-25-2019 06:19 AM

HP Recommended
Product: Pavilion
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've a Officejet 6500 E710n-z which started to give an error number 61011 beb

 

Is there anything I can do, or shold I visit an hp service?

 

Best,

 

Volkan

1 REPLY 1

‎06-27-2019 07:22 AM - edited ‎06-27-2019 07:40 AM

HP Recommended

@VolkannakloV, Welcome to the HP Support Community!

 

I'm afraid this could be a hardware issue with the printer. Let us try power resetting the printer.

Refer to the steps mentioned in this document.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Check for any jams inside the printer

Refer to this document for the steps.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->