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‎12-21-2020 11:25 AM

HP Recommended
Product: Envy Photo 6255
Operating System: macOS 10.13 High Sierra

When I turn on the printer, Error Code OXC4EB8001 appears. Can't turn off the printer or use it. Doesn't appear in queue.

 

1 person had the same question
1 REPLY 1

‎01-05-2021 02:03 PM

HP Recommended

@JGOK2

 

Welcome to the HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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