Printer Error

[Shugarpye]

I have printer error stating that I have a printer or ink problem. Have restarted, unplugged and basically tried everything to correct. HP Officejet 4650 error OX61000072. 

Any suggestions on how to correct?

[A_Gayathri]

Hi @Shugarpye,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code 0x61000072 on your HP OfficeJet 4650 All-in-One Printer typically points to a hardware issue related to the ink system or a general printer malfunction. 

Here are some steps you can take to try to resolve this issue:

1. Power Reset

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on to see if the error persists.

2. Check Ink Cartridges

• Open the ink cartridge access door.
• Remove both cartridges (black and color).
• Inspect the cartridges for any ink leaks, damage, or debris. Clean any ink residue with a lint-free cloth.
• Reseat the cartridges firmly in place and close the access door.
• Restart the printer and see if the error clears.

3. Check for Paper Jams or Obstructions

• Open all access panels and check for any bits of paper or other obstructions inside the printer.
• Make sure the carriage (the part that holds the cartridges) moves freely across the printer.

4. Clean the Printhead

• If the ink cartridges are not the issue, the printhead might need cleaning. You can clean the printhead through the printer's control panel:
  • On the printer's display, go to Settings → Tools → Clean Printhead.
• Follow the on-screen prompts.

5. Firmware Update Update the firmware on an HP printer

• Ensure your printer's firmware is up-to-date by checking on HP's support website for any available updates. An outdated firmware can sometimes cause errors.

6. Hard Reset

• Disconnect the printer from any connected devices (USB or network).
• Press and hold the Power button for 30 seconds.
• Reconnect the printer and power it back on.

Refer to this document: HP OfficeJet 4650 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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