Printer Error

[scl4512]

Error code 0X011A17FF DOT11_PRIVATE on an HP printer 

Unplugged power now printer will not start.

Check cartridges - no results

[Kuroi_Kenshi]

Hi @scl4512,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset

1. Turn Off the Printer:
   • Press the power button to turn off the printer.
2. Unplug:
   • Disconnect the power cord from the printer and the power outlet.
   • Wait for at least 60 seconds.
3. Reconnect:
   • Plug the power cord back into the outlet and the printer.
4. Turn On:
   • Press the power button to turn the printer on.

Check Cartridges

1. Open Cartridge Access Door:
   • Open the front cover to access the ink cartridges.
2. Remove and Inspect Cartridges:
   • Remove the cartridges and inspect them for any damage or debris.
   • Ensure that the protective tape has been removed from new cartridges.
3. Reinstall Cartridges:
   • Reinsert the cartridges securely into their slots.
4. Close Cartridge Access Door:
   • Ensure the cartridge access door is properly closed.

Remove Network Configuration

1. Disconnect from Network:
   • Temporarily disconnect your printer from the network.
2. Reset Network Settings:
   • Use the printer’s control panel to reset network settings to default. Refer to your printer’s user manual for specific instructions on resetting network settings.

Update Firmware

1. Download Latest Firmware:
   • Visit the HP Support Website to download the latest firmware updates for your HP OfficeJet 4650 printer.
2. Install Firmware:
   • Follow the instructions to install the updated firmware on your printer.

Perform a Factory Reset

1. Access Factory Reset:
   • Navigate to the printer's control panel menu and find the option to perform a factory reset or restore settings.
2. Follow Instructions:
   • Follow the on-screen instructions to complete the factory reset process.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,