Printer Failure 0x6100004a code

[alyssaspiegel50]

I continue to get this error message on my printer. I had recently added a new black ink catridge and was using the printer with no issues when one day it just stopped working. It continues to say there is a paper jam, when there is no paper jam occuring. The ink cartridge holder will not slide to the left. I have tried turning it off and on over 10 times. Tried unplugging and plugging it back in, completing software updates, and nothing is working.

[Sneha_01]

Hi @alyssaspiegel50

Welcome to the HP Support Community

I understand you are getting an error message 0x6100004a on your Hp printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

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