Printer Failure Error Code 72234 After Installing New HP Cartridge

[anon778]

Printer indicates Magenta and Yellow (951) are depleted and must be replaced to continue printing. I previously installed the Cyan from the same box and it's working fine.  After installing the 2 new HP cartridges, immediately received a Printer Failure "There is a problem with the printer or ink system. Turn printer off, then on." with Error 72234 in the event log.   I reinstalled the 2 old depleted cartridges and the 72234 error cleared and obviously the original "out of ink" message returned but at least the printer was functional/responsive.  Installed the new Yellow only and left depleted Magenta in the machine - Error 72234 did not appear.  So it appears only the new Magenta cartridge is causing a device failure, but that's not fully confirmed.   

Firmware is updated.  Tried the 'hard shutdown' sequence to reset the device, and tried re-seating the cartridges and printer head multiple times.  Assessed cartridge and printer head contacts (no corrosion) and cleaned with alcohol. No improvement.  

Cartridges are still in-warranty but online attempts to pursue a claim/replacement are also failing.  I'm unable to proceed with the online process since my device Serial is unrecognized (likely due to out-of-warranty status).

Any suggestions on technical troubleshooting or having the cartridges replaced under warranty (in USA)?

[Rainbow23]

Hi @anon778,

Welcome to the HP Support Community. 

As you have already tried the troubleshooting steps, this could be a hardware issue with the cartridge and may need replacement. 

I have sent you a private message with the required information to talk to HP Support. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link