Printer Failure Error of Officejet Pro 8610

[ChrisL8]

After replacing empty ink cartridges, I got a "Printer Failure - There is a problem with the printer or ink system"...

I have tried the various reset or printhead fix steps (except printhead replacement) I found online and in this forum, but without success. My last hope is that a reset procedure sent via private messages to other support seekers for the seemingly same issue may do the trick...

[A_Gayathri]

Hi @ChrisL8,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the "Printer Failure - There is a problem with the printer or ink system" error on the HP Officejet Pro 8610 can be quite frustrating, especially after trying multiple troubleshooting steps. Here’s a comprehensive approach to help resolve the issue:\

Steps to Resolve the Printer Failure Error:

Perform a Hard Reset:

• Turn on the printer.
• While the printer is on, unplug the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the back of the printer.
• Turn on the printer.

Check the Cartridges and Printhead:

• Remove all the ink cartridges from the printer.
• Inspect the cartridges for any damage or leaks.
• Clean the electrical contacts on the cartridges with a lint-free cloth.
• Open the printhead latch and remove the printhead.
• Clean the printhead contacts and ensure there’s no ink buildup.
• Reinstall the printhead and cartridges, ensuring they are securely in place.

Firmware Update: Update the firmware on an HP printer

• Make sure the printer’s firmware is up to date. Sometimes, firmware updates can fix bugs and errors related to the ink system.
• Download the latest firmware from the HP Support website.

Printhead Replacement:

• If you’ve tried all other steps and the error persists, the printhead may need to be replaced. This is a common issue with the HP Officejet Pro 8610 series when the printhead has malfunctioned or is clogged beyond repair.

Refer to this document: HP Officejet Pro 8610 e-All-in-One Printer series User manual 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.