Printer Failure Message

[Tenure]

I installed an aftermarket print cartridge and my printer had a printer failure error.  After this, I installed genuine HP cartridges and still have the error. 

[Sneha_01]

Hi @Tenure,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you installed an aftermarket print cartridge and then encountered a printer failure error, even after switching back to genuine HP cartridges, there are a few steps you can take to try and resolve the issue:

Restart the Printer:

• Turn off your printer, wait for about 30 seconds, and then turn it back on. This simple step can sometimes resolve temporary issues.

Check for Firmware Updates:

• Visit the HP support website and check if there are any firmware updates available for your printer model. Sometimes, updating the firmware can fix compatibility issues with cartridges.

Remove and Reinstall Cartridges:

• Turn off the printer and open the cartridge access door.
• Remove all cartridges, including any that were installed before the aftermarket one.
• Clean the electrical contacts on the cartridges and inside the printer with a lint-free cloth lightly moistened with distilled water.
• Reinstall the genuine HP cartridges securely into their respective slots.
• Close the cartridge access door and turn on the printer.

Reset the Printer:

• Resetting the printer to its factory defaults can sometimes clear persistent error messages. This process typically involves navigating through the printer's menu to find the reset option. Refer to your printer's manual or the HP support website for specific instructions on how to perform a factory reset.

Check Cartridge Status:

• Use the printer's control panel or HP Smart app to check if the printer recognizes the installed cartridges and their ink levels. Ensure that all cartridges are properly seated and that there are no errors indicating specific cartridge issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support