Printer Failure Message

[Jed1020]

Printer Failure message after changing the ink cartridges. How do I resolve this problem?

[Sneha_01]

Hi @Jed1020 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're seeing a "Printer Failure" message after changing the ink cartridges, here are several steps you can take to troubleshoot and resolve the issue:

Check Cartridge Installation:

• Ensure that the new cartridges are properly installed. Remove them and reseat them, making sure they click into place securely.

Inspect for Protective Tape:

• Check if there's any protective tape or seals that you may have missed on the new cartridges. Make sure all tape is removed.

Clean the Cartridge Contacts:

• Use a lint-free cloth or a cotton swab lightly moistened with distilled water to gently clean the electrical contacts on the cartridges and inside the printer. Allow everything to dry before reinstalling.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for at least 60 seconds. Plug it back in and turn it on.

Run Printer Maintenance:

• Access the printer's control panel and look for maintenance options, such as "Clean Printhead" or "Align Printheads." Running these utilities can sometimes resolve issues.

Check for Error Codes:

• If the printer displays specific error codes, take note of them. This can help in diagnosing the issue further.

Update Drivers and Firmware:

• Ensure you have the latest drivers and firmware updates for your printer. Check the HP website for updates that may address the issue.

Try a Different Cartridge:

• If you have another new cartridge available, try installing it to see if the printer recognizes it. This can help determine if the problem lies with the cartridge itself.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support