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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer Failure Message

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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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1 REPLY 1
10-27-2024 01:37 PM
Hi @Jed1020
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're seeing a "Printer Failure" message after changing the ink cartridges, here are several steps you can take to troubleshoot and resolve the issue:
Check Cartridge Installation:
- Ensure that the new cartridges are properly installed. Remove them and reseat them, making sure they click into place securely.
Inspect for Protective Tape:
- Check if there's any protective tape or seals that you may have missed on the new cartridges. Make sure all tape is removed.
Clean the Cartridge Contacts:
- Use a lint-free cloth or a cotton swab lightly moistened with distilled water to gently clean the electrical contacts on the cartridges and inside the printer. Allow everything to dry before reinstalling.
Reset the Printer:
- Turn off the printer, unplug it from the power source, and wait for at least 60 seconds. Plug it back in and turn it on.
Run Printer Maintenance:
- Access the printer's control panel and look for maintenance options, such as "Clean Printhead" or "Align Printheads." Running these utilities can sometimes resolve issues.
Check for Error Codes:
- If the printer displays specific error codes, take note of them. This can help in diagnosing the issue further.
Update Drivers and Firmware:
- Ensure you have the latest drivers and firmware updates for your printer. Check the HP website for updates that may address the issue.
Try a Different Cartridge:
- If you have another new cartridge available, try installing it to see if the printer recognizes it. This can help determine if the problem lies with the cartridge itself.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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