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‎12-13-2024 02:11 PM

HP Recommended

I replaced my ink cartridges with new 951xl cartridges directly from HP in my Officejet Pro 8600 Plus and now getting a printer failure message. If I put in the old cartridges, the error message goes away and get the message they are depleted, which is why I got new ones. I updated the firmware on the printer, did the power reset and reseated the printhead and cartridges already. I'm stuck at this point and can't get past the error message.

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1 REPLY 1

‎12-14-2024 10:41 AM

HP Recommended

Turned out the Yellow cartridge must have been defective enough to cause this issue because as I got on a call with HP Support and while swapping cartridges around again, the Yellow cartridge went completely into a failed state that registered on the printer display and because it's under warranty, they are sending me a replacement cartridge and the other two brand new cartridges are registering properly with the printer.

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