Printer Failure- No error code for HP Officejet Pro 8610

[IOTC2]

Error Message: 

Printer Failure. There is a problem with the printer or ink system. Turn printer off and then on. If problem persists, contact HP (see pic below)

Tried these so far:

I tried to troubleshoot this in following ways:

1. Switched the printer on and off- 7 times. Did not work.
2. Updated the printer softwares/ drivers. Did not work.
3. Followed the recommendation on another thread to take out the printhead 3 times and put it back. 
4. Contact HP support- no one picked up the call.

Need Support:

Did someone else experienced similar issues with HP printers? If you did and were able to resolve the issue, please do share the solution. 

[IOTC2]

Is there any SLA for HP to support such issues with their products?

[A4Apollo]

Hey there! @IOTC2, Welcome to HP forums.

I understand you are getting ink system failure on your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried checking with different ink cartridges?

As you mentioned getting ink system failure on your printer.

Try the steps recommended below.

Reseat the printhead up to three times

Sometimes error messages persist after inserting the printhead. To clear any error messages, reseat the printhead up to three times.

In some cases, a printer reset can clear the error message.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer this article to further troubleshoot ink cartridge issues with your printer.

If the issue still persists after trying out the steps.

It is a hardware issue with your printer. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Take care,

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[IOTC2]

Tried everything, it just doesn't work. The HP contact service is too slow to respond. I was compelled to thrash 8610 due to poor support. I feel sorry for being an HP customer.

[mjlally07]

The printhead fix here worked for me https://www.dailymotion.com/video/x31gm35