Printer Failure Ox6100004a

[kmay22]

While trying to print a 4x6 card stock file I received a variety of error messages including the subject failure message, Improper Shutdown and Paper Jam. I tried all the troubleshooting procedures I could find but I continue getting the same variety of results. I'm ready to call it quits but as a last resort I thought I would try this forum.

The Virtual Agent recommended removing the ink cartridges and restarting/resetting the printer. They state that "It might be necessary to manually slide the carriage to access the cartridges". Unfortunately I could not move the carriage to remove the ink cartridges.

Any advice would be welcome. I really don't want to invest in a new printer.

[Kumar0307]

@kmay22, Welcome to the HP Support Community!

I understand you are not able to print due to this error. 

Kindly perform the steps mentioned in this document - '0xc19a0005' or Similar Error Code Displays

Also, check if there are any jams inside the printer, refer to - Paper Jam Error

Check if the print carriage is moving freely. Refer to 'Carriage Jam' or 'E3' Error Displays 

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the issue persists, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[kmay22]

I have tried all the recommended procedures. Unfortunately nothing works. One solution I read was to remove the ink cartridges to reset the printer. The instructions said to manually move the cartridges to the center to allow access but I am unable to do that. It appears that they are stuck where they are.  I continue to receive a message that there is a paper jam which there isn't one and also another message that comes up is that the printer was not shut down properly. When I began having this problem I was trying to print on 4x6 cardstock. I have done this in the past without any issues but maybe that is what started the problem.

Is there anything else you can recommend?  I appreciate any help you can offer.

[Kumar0307]

@kmay22

I understand your concern. However, there are no other steps to be performed to resolve this issue. The print carriage is stuck and this is a hardware failure.

You will have to get the printer replaced or buy a new one.

Keep me posted for any other assistance.