Printer Failure: Problem with printer or ink system (no error code)

[MurzikMar]

Upon replacing two of my ink cartridges with new ones,  I keep getting a "Printer Failure" message. More specifically it says "Printer Failure: There was a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP". The cartridges are brand new HP cartridges (nothing wrong with them), I already restarted by unplugging and plugging back in, removed and reinstalled the ink cartridges, checked for leaks and reseated the printhead with a latch. I read the discussion forums and tried to contact a live human only to be redirected online. I have gone down rabbit holes on the HP support site to try and figure out the issue and tried literally everything. I would schedule a service call, but can't find how to do that either!! Please help! 

[Nal_NR]

Hi @MurzikMar,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I can understand how incredibly frustrating it must be to go through all those steps and still face the "Printer Failure" message, especially with brand-new cartridges. Let’s work together to find a solution and get your printer back in working order.

Reseat the printhead up to three times

• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

•    WARNING: 
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer to this HP document for more assistance:- Click here

Keep me posted for further assistance

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